Pet Jojo

We want you and your pets to love your Pet JoJo products. If for any reason you’re not fully satisfied, eligible items may be returned within 14 days of delivery.

To begin a return, please email our customer care team at customercare@petjojo.com with your order number. We’ll provide the return address and step‑by‑step instructions.

Return Requirements:

• Items must be unused, undamaged, unsoiled, and free of pet hair.
• Products in sealed packaging must remain intact and unopened.
• Please package items securely to prevent damage in transit. Customers are responsible for any shipping damage.
• Return shipping costs are the responsibility of the customer.
• No restocking fee will be charged for unopened items.

Refunds are issued once returned items are inspected and approved.

We’re here to help. If you have any questions about shipping or returns, please reach out. Our team is always happy to assist. 🐾

We know your pet can’t wait to get their paws on their new goodies! 🐾💨

• For most domestic orders, we pack and ship within 1–3 business days, and your package should arrive in 3–7 business days.

As soon as your order ships, you’ll get a tracking link so you and your furry friends can watch their new favorite make its way home. 📦🐶🐱

Cardboard Scratcher Care

🛁 To clean, simply rub the fabric surface with your hand; loose fur will clump up like magic and can be easily removed.

🔁 Once one side is worn out, flip it over for a fresh new scratching surface!

🏡 This scratcher is for indoor use only. Please keep it away from water or damp areas to preserve its structure and longevity.

Pebble Pet Bowl Care

🥣 Our ceramic pet bowl is dishwasher safe, but we recommend hand washing and air drying to best preserve its quality.

💧Due to the bowl’s double-layer hollow design, some water may be trapped inside during dishwasher cycles. No worries! Just place the bowl upright and let it sit, any water inside will drain out quickly.

How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email. You can also track your order anytime by logging into your Pet JoJo account.

How long does it take to process an order?

We typically process orders within 1–3 business days. You’ll receive an email confirmation once your order is on the way.

Can I change or cancel my order after placing it?

If your order hasn’t been shipped yet, we may be able to change or cancel it. Please contact our customer support team at customercare@petjojo.com as soon as possible.

What payment methods do you accept?

We accept credit cards, PayPal, Apple Pay, and other secure payment methods. All transactions are encrypted for your safety.

Do you offer express shipping?

Yes! We offer multiple shipping options at checkout, including express and priority delivery for eligible areas.

What should I do if I received the wrong item or a damaged product?

We're sorry for the inconvenience! Please contact us with your order number and a photo of the issue, and we’ll fix it ASAP.

Do you ship internationally?

Currently, we only ship within the US and Canada. We're working on expanding soon!

Will I receive a confirmation email after placing an order?

Yes, you will receive an email confirmation with your order details and estimated delivery time once your order is placed.